Return & Refund Policy
Return & Refund Policy
At [Tarzenterprises Stationary Store], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, we’re here to help. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds for items such as sticky notes, ball pens, diaries, staplers, paper cutters, magnifying glasses, stationery boxes, paint brushes, and watercolor paint sets.
1. Returns
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Eligibility: Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
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Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or missing parts for reasons not due to our error may not be eligible for a refund.
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Non-Returnable Items: Certain items are non-returnable, including gift cards, downloadable products, and any item that has been personalized.
2. Return Process
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Step 1: Request a Return: To initiate a return, please contact us at [+1 (502) 810-6599] with your order number and reason for the return. We will provide you with return instructions and a return authorization number (RMA).
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Step 2: Ship Your Return: Once you receive the RMA, securely package the item(s) and ship them to the address provided. Please include the RMA number in your package to ensure prompt processing. You are responsible for the cost of return shipping.
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Step 3: Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [3 to 4 ] days.
3. Exchanges
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Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [+1 (502) 810-6599] with details and photos of the issue. We will provide you with exchange instructions.
4. Refunds
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Refund Processing Time: If your return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take some time before your refund is officially posted.
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Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
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Late or Missing Refunds: If you haven’t received a refund yet, please first check your bank account again, then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at [+1 (502) 810-6599].
5. Shipping Costs for Returns
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Responsibility for Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Free Return Shipping: If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the cost of return shipping.
6. Sale Items
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Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged.